The development of the S.M.A.R.T Key2Key™ system allows us to provide an enhanced customer experience, while improving productivity within our collision repair network.
For Capital S.M.A.R.T Repairs Innovation is seen as a key to delivering superior customer service. The emergence of our proprietary Key2Key™ system allows us to provide a problem-solving capability and deliver a much better overall customer experience.
Key2Key™ operates on a 20-point system that enables us to track your vehicle from booking in, to welcoming you back to collect your vehicle and is specifically designed to get you back on the road, quickly, safely and at first time of asking.
The Key2Key™ technology allows us to track your vehicle through every stage of its repair, ensuring parts are ordered and colours matched. The Key2Key™ system also enables us to focus on opportunities for further improving the customer experience. Now that’s S.M.A.R.T!
"S.M.A.R.Ts Key2Key™ platform underpins everything we do, making it possible for us to get your vehicle back to you the next business day." - Andy Baker, S.M.A.R.T CTO
